Category Archives: Measuring return on people expenses

It was Jan Carlzon, that superb leader of Scandinavian Airlines, who said: “An individual without information can’t take responsibility. An individual with information can’t help but take responsibility.” Without information, staff make sense of things in their own way. Do … Continue reading →

Return on dollars invested in a variety of people-related expenses in business (including conferences, training courses and on-the-job training – direct and indirect costs) can be measured in a number of ways. The bottom line of this argument is: any … Continue reading →

Are the people you have the people you want? And what is the cost to your business if the answer is no? We know that the cost of employing staff is as much as $63,000 per annum for every $40,000 … Continue reading →