Category Archives: Organisation success

The Productivity Budget

Budget commentary over the last few days has included the fact that NZers work some of the longest hours in the OECD and are among the lowest in productivity. Some explain this in terms of infrastructure investment (or lack thereof), … Continue reading

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Customer as King or pawn?

Before my father went into marketing, he was in sales management and took sales training seriously. This was the era of John Cleese training videos and my brothers and I always had the first viewing of the latest comedic masterpiece. … Continue reading

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Objection, your Honour!

It’s not altogether surprising people get the words objection and objective confused. Sometimes you hear salespeople refer to overcoming objectives instead of overcoming objections (buyer resistance.) Freudian slip? Most people find it dehumanising to be handed ‘down’ objectives by people … Continue reading

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View from the top (Altitude sickness)

For as long as organisations have been exceeding industry benchmarks without traditional hierarchy structures, others have lamented ‘siloed’ organisations, a blame culture and performance failures, while structuring, restructuring and re-restructuring clumsy reporting lines and vertical  hierarchies. As I have observed … Continue reading

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Natural Selection – All Blacks team is announced

Few were surprised with the naming of the All Blacks World Cup squad – sure there were a couple of surprise inclusions and omissions but considering the planned style of play and competition rules around replacements, the squad makes sense. … Continue reading

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You get what you expect

When expectations propel you to brilliance – to your full potential – expectations are great. When they threaten, they debilitate. Contrast the last Rugby World Cup and the recent Cricket World Cup. During the last Rugby World Cup, we expected … Continue reading

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Losing our mind?

For some time, I’ve agreed with those who maintain that the brain doesn’t control the body unless the mind has surrendered its position. (My actions haven’t always aligned with this belief, granted, and every now and then health events remind … Continue reading

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