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Author Archives: Cherri Holland
Customer as King or pawn?
Before my father went into marketing, he was in sales management and took sales training seriously. This was the era of John Cleese training videos and my brothers and I always had the first viewing of the latest comedic masterpiece. … Continue reading
Posted in Organisation success
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Leadership – leading from down under
It is Leadership Week in New Zealand. http://sirpeterblaketrust.org/leadershipweek How apt. A week when we have welcomed back Emirates Team New Zealand with the oldest sporting trophy – the Auld Mug (a.k.a. The America’s Cup). It is time to consider what … Continue reading
Posted in Leadership
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Lucy in the sky….
I was struck by an interview with Lucy* a few days ago as she described her work (paying her dues to society) as part of the ground crew setting up for WOMAD (World of Music, Arts and Dance – 17-19 … Continue reading
Posted in People at work
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All you need is love………
Charles M. Schulz wrote “All you need is love. But a little chocolate now and then doesn’t hurt.” What’s this to do with business (even if one of the most commercial holidays – Valentine’s Day – is just around the … Continue reading
Posted in B2B (Brain to Brain) communication
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Objection, your Honour!
It’s not altogether surprising people get the words objection and objective confused. Sometimes you hear salespeople refer to overcoming objectives instead of overcoming objections (buyer resistance.) Freudian slip? Most people find it dehumanising to be handed ‘down’ objectives by people … Continue reading
Posted in Organisation success
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View from the top (Altitude sickness)
For as long as organisations have been exceeding industry benchmarks without traditional hierarchy structures, others have lamented ‘siloed’ organisations, a blame culture and performance failures, while structuring, restructuring and re-restructuring clumsy reporting lines and vertical hierarchies. As I have observed … Continue reading
Posted in Organisation success
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People power reminders
“A cause without committed people gets nowhere and committed people without a unifying cause go nowhere.” Robert Waterman Some focus on the uniqueness of individuals but I prefer to remind myself about the truth of what all people have in … Continue reading
Posted in People at work
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Mismanagement?
An article entitled: “The two magic words that motivate staff the most” (link below) implores organisations to solve the staff disengagement issue by saying ‘Thank You’ (and using recognition schemes). This is, in my experience, addressing the wrong issue and … Continue reading
Posted in Managing for business success
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1,2,3 Transform
No one delights in things done ‘to them’ or thrown ‘at them’. While at uni, I remember being horrified at an experiment where pigeons randomly received food pellets or electric shocks when pressing a lever. They ended up displaying behaviours … Continue reading
Posted in Leadership
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100% in 2016
During 2015, ‘not a hundy’ was the phrase used for the below-par condition of an All Black (i.e. a Steve Hansen-ism along with the phrase: ‘inconvenient fact’.) ‘Not a hundy’ invariably referred to a physical injury. (It is unlikely an … Continue reading
Posted in Managing for business success
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