Author Archives: Cherri Holland

About Cherri Holland

Fascinated with business, brains and how to use the brains on the payroll to make business buzz.

Customer as King or pawn?

Posted on March 20, 2018 by Cherri Holland

Before my father went into marketing, he was in sales management and took sales training seriously. This was the era of John Cleese training videos and my brothers and I always had the first viewing of the latest comedic masterpiece. … Continue reading →

Posted in Organisation success | 1 Comment

Leadership – leading from down under

Posted on July 9, 2017 by Cherri Holland

It is Leadership Week in New Zealand. http://sirpeterblaketrust.org/leadershipweek How apt. A week when we have welcomed back Emirates Team New Zealand with the oldest sporting trophy – the Auld Mug (a.k.a. The America’s Cup). It is time to consider what … Continue reading →

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Lucy in the sky….

Posted on March 19, 2017 by Cherri Holland

I was struck by an interview with Lucy* a few days ago as she described her work (paying her dues to society) as part of the ground crew setting up for WOMAD (World of Music, Arts and Dance – 17-19 … Continue reading →

Posted in People at work | Leave a comment

All you need is love………

Posted on February 6, 2017 by Cherri Holland

Charles M. Schulz  wrote “All you need is love. But a little chocolate now and then doesn’t hurt.” What’s this to do with business (even if one of the most commercial holidays – Valentine’s Day – is just around the … Continue reading →

Posted in B2B (Brain to Brain) communication | 1 Comment

Objection, your Honour!

Posted on September 25, 2016 by Cherri Holland

It’s not altogether surprising people get the words objection and objective confused. Sometimes you hear salespeople refer to overcoming objectives instead of overcoming objections (buyer resistance.) Freudian slip? Most people find it dehumanising to be handed ‘down’ objectives by people … Continue reading →

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View from the top (Altitude sickness)

Posted on June 19, 2016 by Cherri Holland

For as long as organisations have been exceeding industry benchmarks without traditional hierarchy structures, others have lamented ‘siloed’ organisations, a blame culture and performance failures, while structuring, restructuring and re-restructuring clumsy reporting lines and vertical  hierarchies. As I have observed … Continue reading →

Posted in Organisation success | 2 Comments

People power reminders

Posted on April 25, 2016 by Cherri Holland

“A cause without committed people gets nowhere and committed people without a unifying cause go nowhere.” Robert Waterman Some focus on the uniqueness of individuals but I prefer to remind myself about the truth of what all people have in … Continue reading →

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Mismanagement?

Posted on April 5, 2016 by Cherri Holland

An article entitled: “The two magic words that motivate staff the most” (link below) implores organisations to solve the staff disengagement  issue by saying ‘Thank You’ (and using recognition schemes). This is, in my experience, addressing the wrong issue and … Continue reading →

Posted in Managing for business success | 1 Comment

1,2,3 Transform

Posted on March 6, 2016 by Cherri Holland

No one delights in things done ‘to them’ or thrown ‘at them’. While at uni, I remember being horrified at an experiment where pigeons randomly received food pellets or electric shocks when pressing a lever. They ended up displaying behaviours … Continue reading →

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100% in 2016

Posted on February 2, 2016 by Cherri Holland

During 2015, ‘not a hundy’ was the phrase used for the below-par condition of an All Black (i.e. a Steve Hansen-ism along with the phrase: ‘inconvenient fact’.) ‘Not a hundy’ invariably referred to a physical injury. (It is unlikely an … Continue reading →

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