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Author Archives: Cherri Holland
The Care and Feeding of Misfits
People don’t leave their personalities at the workplace door. As business managers, we interact with people during all stages of their life. The manager-employee relationship is a complex one as like it or not, we are perceived as being in … Continue reading
Posted in Managing for business success
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The way you get control is to give it away
That may sound strange. When I first became a manager of people, I was conscious that this was not going to be a happy time – for me or anyone else! I was definitely at the extreme end of “need … Continue reading
Posted in Managing for business success
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Performance feedback and the brain
It’s been said that the quickest way to put people under stress is to say: “Here’s some feedback.” We are told by neurophysicists and others who study brain development and our social intelligence systems that our brain is largely emotional. … Continue reading
Posted in B2B (Brain to Brain) communication
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The connection between the brain and performance
It is amazing that there are still business leaders, and even managers throughout organisations, who pay little heed to how the human brain is structured, formed and (most importantly) changed. Everyone I ask admits that they know that their brain … Continue reading
Helping salespeople sell
I ran a sales workshop last week and was again reminded that salespeople don’t sell. They advertise. They get in front of clients and present information. Is that not what advertisers do? Sure, they make the message compelling in a … Continue reading
Posted in How to change people
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People past their use-by date?
Last week I ran a public People Management workshop and was once more reminded that people are the make or break element in a business. As I listened to the people “issues” that make up the average manager’s typical day … Continue reading
Posted in How to change people
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Financial literacy
It was Jan Carlzon, that superb leader of Scandinavian Airlines, who said: “An individual without information can’t take responsibility. An individual with information can’t help but take responsibility.” Without information, staff make sense of things in their own way. Do … Continue reading
Posted in Measuring return on people expenses
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Presenteeism, Absenteeism and Disengagement
Today, the head of the United States Institute of Health and Productivity told TV ONE’s Breakfast programme how the issue of presenteeism adversely affects business performance. Sean Sullivan defined presenteeism as “employees whose ability to work is compromised by a … Continue reading
Posted in People at work
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Cost-justifying training spend
Return on dollars invested in a variety of people-related expenses in business (including conferences, training courses and on-the-job training – direct and indirect costs) can be measured in a number of ways. The bottom line of this argument is: any … Continue reading
Posted in Measuring return on people expenses
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People change
Sometimes managers say: Can people change? Do they, in reality? Well, I have had at least 6 conversations just in the last week that reinforce my certainty that people can and do change with the right people change intervention. One … Continue reading
Posted in How to change people
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Cherri Holland Blog 